1. General Information and Contact Details

The website www.adrcenter.ro is the property of ADR Center Romania . The use of this website implies full acceptance of these terms and conditions.

• Headquarters: Str. Olteț, No. 18, Et. 1, Craiova, Code 200395, Dolj County, Romania.

• Phone: +40 (771) 011 100.

• Email: office@adrcenter.ro.

2. Website Terms of Use

• Access: Use of the site is permitted for the purpose of informing about mediation services, accessing them, ADR programs and consulting the list of mediators.

• Intellectual Property: All content (text, graphics, logos) is the property of ADR Center Romania and is protected by copyright law.

• Accuracy of Information: Although we strive to keep the information updated, ADR Center Romania does not guarantee that the pages are error-free and does not assume responsibility for any damages caused by using the information on the site without prior legal advice.

• Data Processing: By using contact forms or mediation requests, you agree that personal data will be stored and processed in accordance with GDPR Regulation 679/2016.

3. Delivery of Services

Considering that ADR Center Romania mainly offers services specific to social sciences, communication, conflict prevention and resolution through affiliated mediators and the forms of practice of mediators registered in the network, their provision is carried out as follows:

• Delivery Methods: The services are provided either at the physical locations of the ADR Center Romania settlement centers – respectively the professional offices of the affiliated mediators’ offices, or online through “Online Mediation”, the exclusive online platform of ADR Center Romania. The resulting documents (mediation contracts, minutes, mediation agreements) are delivered on paper or in secure electronic format. The mediation services of the mediators affiliated with ADR Center Romania and their mediation offices are provided in compliance with the legislation in general and specifically with the mediation legislation and the ADR Center Romania Mediation Rules.

• Estimated Timeframe: The organization of a mediation can be carried out within a few days of the registration of the request and its acceptance by all parties involved. The exact time frame depends on the availability of the parties and the designated mediator (or designated mediators). The terms of mediations organized in compliance with the ADR Center Romania Mediation Rules are within the requirements established by Law no. 192/2006 on mediation and organization of the mediation profession, as subsequently amended and supplemented.

4. Return and Cancellation of Services

Due to the specifics of mediation activity, which depends on the will of the parties, the cancellation policy is as follows:

• Cancellation of the Request: Any party may request the termination of the mediation procedure at any time, in accordance with the legislation in force and the Mediation Rules of the ADR Center.

• Return Policy (Refund):

  • The administrative fees for registering the application are usually non-refundable once the application has been registered and the file has been created.

  • Fees paid in advance for mediation sessions that have not taken place may be returned within 14 days of the written request for cancellation, provided that the cancellation is made with notice in accordance with the legislation and the mediation contract.

  • If the conflict subject to mediation presents difficult or controversial aspects of a legal nature or from any other specialized field, the mediator, with the agreement of the parties , may request the point of view of a specialist in the respective field.

  • The mediator has the right to close the mediation procedure, according to the law. In this situation, the mediator is obliged to refund the fee, in part, under the conditions established by the mediation contract.

• Return Method: The amounts to be refunded will be transferred to the bank account indicated by the client in the withdrawal request.

5. Limitation of Liability

ADR Center Romania, affiliated mediators and their forms of exercising the mediation profession cannot be held responsible in any way for the failure of the parties to reach an agreement, mediation being a procedure based on free consent and the obligation of mediation service providers being one of diligence.