Introduction


The telecommunications sector has been marked by privatization, technological change, and incredible growth in demand. As almost everyone in this country has a mobile phone and other communication devices connected to the internet, this expansion has generated economic growth but has created an increasing number and variety of disputes that call for faster, more cost-effective and more effective resolution.

Mediation is one of the fastest and most cost-effective pathways to resolution in the field of telecommunication. Usually small claims that do not justify the trouble of going to courts, it can easily mount to serious damages to service providers if not systematically and successfully dealt with. 

 

What is mediation


But what exactly is mediation and how does a typical mediation process look like? 

Mediation is a confidential process of communication and negotiation that is managed by a neutral and impartial professional with no decision-making abilities, the mediator. The aim is to prevent, manage, resolve or end a dispute, thus avoiding the increase of tensions, costs and risks, generated even by taking it in the courts of law. Mediation gives all participants the opportunity to craft the rules that govern the dialogue process, to have a voice, to present their perspectives and to propose options that take into account what is most important to them.

In order to achieve these objectives, the mediator can meet jointly but also separately with the participants in the mediation. Also, in order to ensure all the conditions for an informed decision, the parties are encouraged to be advised in the mediation room by lawyers or other advisors. They have an essential role and become veritable agents of reality in mediation.

 

Specialized mediators


All our mediators are seasoned professionals with solid knowledge, skills and certified experience in the dispute resolution field. Yet, some of the ADR Center Romania mediators are specialized.

To see a list our mediators specialized in mediating Telecommunication disputes, click here.